Before you start looking at your Exchange configuration and mess up everything that's working, run this: Outlook.exe /cleanmailtipcache
You don't see anything happening, but underwater your mail tips cache is being cleared.
After starting Outlook again and composing a new mail message you could get your mail tips back.
If it still doesn't work for you, check out the following:
- Are your autodiscover url's correctly configured and working
Here is a quick way to test the autodiscover configuration:
Go to your computer start bar, right side where Date and time is showing, you will find the Outlook icon, hold Ctrl + right click on the outlook icon and click “Test Email Auto Configuration…”
After this choose the settings as shown below:
Run the test.
The output of a working Autodiscover is displayed below, compare with your results.
- The type of mail tip that'not working for you.
- Check the organisation config in Exchange
- Check the group metrics based mail tips
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